PT Korean Face Bar ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website koreanfacebar.com, use our services, or interact with us.
1. Information We Collect
Information You Provide Directly
When you book an appointment, subscribe to our newsletter, contact us via WhatsApp, or make a purchase, we may collect: your name, email address, phone number, appointment preferences, treatment history, skin analysis data, and delivery address (for K-Beauty Products orders).
Information Collected Automatically
When you visit our website, we may automatically collect: IP address, browser type and version, device information, pages visited, time and date of your visit, and referring website. This information is collected through cookies and similar tracking technologies.
Skin Analysis Data
If you undergo a K-Beauty Skin Analysis at our institute, we collect diagnostic data including skin type, hydration levels, elasticity measurements, pore analysis, and other skin metrics. This data is used exclusively to personalize your treatment and skincare recommendations.
Account & Rewards Data
If you create a Korean Face Bar account, we collect and process:
- Account details — your name, email address and phone number.
- Points and rewards history — points earned on online purchases, and rewards unlocked or claimed.
- Order history — treatments, packages and products purchased online, with payment references (processed by Midtrans; we do not store full payment card details).
- Push notification tokens — if you opt in to notifications, we store a device token. You can revoke this at any time through your device settings.
AI Processing
Our website assistant is powered by an artificial intelligence service (Anthropic Claude API). Messages you send to the assistant are processed to generate replies and are not retained by the AI service provider beyond the processing request.
2. How We Use Your Information
We use the information we collect to: process and manage your bookings via Fresha, provide personalized treatments and skincare recommendations, process product orders and deliveries via Gojek, send appointment reminders and follow-up care instructions, send marketing communications (only with your consent), improve our website and services, comply with legal obligations under Indonesian law.
3. Third-Party Services
We use the following third-party services that may process your data:
Fresha: For appointment booking and management. Fresha processes your name, contact details, and appointment history. See Fresha's privacy policy at fresha.com/privacy.
WhatsApp (Meta): For customer communication and product orders. Messages are end-to-end encrypted. See Meta's privacy policy at meta.com/privacy.
Gojek: For product delivery. Your delivery address and order details are shared with Gojek for fulfillment purposes only.
Google Analytics: For website analytics. See Google's privacy policy at policies.google.com/privacy.
Netlify: For website hosting. See Netlify's privacy policy at netlify.com/privacy.
- Firebase (Google) — authentication, database storage, and push notifications
- Midtrans — payment processing
- Anthropic — AI website assistant
- Resend — transactional emails
- Brevo — email marketing and CRM
- Google Analytics — website analytics
- Meta Pixel — advertising performance tracking
- Netlify — website hosting
- Open-Meteo — weather data (no personal data shared)
4. Data Retention
Account data (profile details, points and rewards history, order history) is retained for as long as your account remains open. After 12 months of inactivity, your data may be permanently deleted. You may request immediate deletion of your data at any time by contacting us.
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Booking and treatment records are retained for a minimum of 3 years for medical safety purposes. You may request deletion of your data at any time by contacting us.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Subject to applicable Indonesian law (UU PDP — Personal Data Protection Law No. 27/2022), you have the right to: access your personal data, correct inaccurate data, delete your personal data, withdraw consent for marketing communications, request data portability, object to the processing of your data.
To exercise any of these rights, please contact us at contact@koreanfacebar.com or via WhatsApp at +62 812-2880-5378.
7. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use: essential cookies (required for website functionality), analytics cookies (to understand how visitors use our site), and marketing cookies (to deliver relevant advertisements, only with your consent). You can control cookie preferences through your browser settings.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than Indonesia through our third-party service providers (such as Netlify in the United States). We ensure that appropriate safeguards are in place to protect your data in accordance with this privacy policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
PT Korean Face Bar
Jalan Sempol, Pererenan, Kec. Mengwi
Kab. Badung, Bali, Indonesia
Email: contact@koreanfacebar.com
WhatsApp: +62 812-2880-5378